Protection You Control

Pistolo Casino Responsible Gambling: When Play Needs a Brake

Play only from 18+, and every Pistolo Casino account already holds deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion.

Set a Deposit Limit

Licensed & auditedALSI-503252 license from Anjouan Offshore Finance Authority, independently audited by GLI

Quick Facts

Age, Licence and Help in One Place

After this table you will know the age rule, the licence behind the site and where help sits.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-503252

Gambling Helpline Aotearoa0800 654 655

Questions on limits[email protected]

Before Play Starts

Control Over Deposits, Losses and Time

Every Pistolo Casino account carries the same five controls from the first session, whatever your budget.

A Cap on Top-Ups

A deposit limit caps what you add to the account over a set period, so set it before your first session, not after a costly night.

A Fixed Stopping Point

A loss limit stops play when your net losses for a period reach the figure you chose, fixing a stopping point before the session starts.

When the Evening Slips

Session reminders flag how long you have been playing, so switch them on if time slips away from you during a longer evening.

Stepping Back Briefly

A cooling-off period pauses your account for a stretch you choose, useful when you want a break without closing the door for good.

Is a Pause Enough?

Self-exclusion blocks your own access to the account entirely, so choose it when a short pause has not been enough to reset your play.

Limits Before Play

How Do You Set a Limit in Your Account?

By the end you will have a limit saved in your profile and know where to check it.

Where Is Your Profile?

Open the profile menu from the lobby and check that your name and email match the details on your verified documents.

The Full List in View

Look for the responsible gambling tab inside the profile, then open it and read the five controls listed before changing anything.

A Limit That Fits

Decide whether deposit, loss or session time matters most now, then pick that one control and ignore the rest until later.

When the Limit Shows

Save the figure, then reopen the responsible gambling tab and confirm your new limit appears there; contact support if it does not.

When you need to talk

Reach a real person in this country

After reading this you will know which free services exist and how to reach each one.

Gambling Helpline Aotearoa

Trained staff answer day and night, every day, and talk stays confidential. One call covers your own worry or that of a partner, parent or friend. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling and peer support, with clinics around the country and cultural support for whanau. Text or call during weekday business hours to arrange a first session. pgf.nz

Safer Gambling Aotearoa

A New Zealand health information site for people who gamble and for their families, covering the signs of harm, practical tips and a finder for local support. safergambling.org.nz

Choose Your Break: Hours or Months

How Long Should It Last? A cooling-off asks for a set stretch of hours or days inside the account. It is switched on from your profile in a few clicks, and the casino holds you to it for the whole period.

Closing Access for Months. A self-exclusion closes your access for months rather than days, quite apart from any limit you may have set. You start it in your account settings, and once it runs it cannot be lifted early by asking a chat agent.

Your Account as the Register. No national register runs in this market, so your account is where an exclusion is registered and where it stands. Gambling Helpline Aotearoa staff will help you plan what comes next and keep you company through it.

Under 18 Means No Account, and Relatives Can Help

Which Papers Get Checked? Registration asks for your date of birth, and no account opens below 18. Proof of identity, address and the payment card is reviewed before the first withdrawal, so a false age rarely survives.

Device-Level Filters. Gambling sites can be blocked on a shared laptop, tablet or phone through the device's own parental controls. Switch them on with the child present, then check together that a test page stays shut.

Family Support Line. A calm conversation about money and time, without blame, tends to land better than an argument. Relatives can also ring the Gambling Helpline Aotearoa on 0800 654 655 free of charge, any hour, or text 8006.

When the Fun Quietly Drains Away

Catching these signs while they are small keeps a bad week from turning into a bad year. A limit or a pause set now is the simplest first move, and it costs you nothing.

If two or three of these sound familiar, it is worth acting on them today.

Chasing a loss with a bigger deposit
Hiding your play from people close to you
Spending money meant for rent or food
Playing longer than you had planned
Thinking about the next session all day
Feeling restless or low after a loss
Borrowing to keep playing

Six things players ask

What Your Account Can Do, and What It Cannot

Use this when you are weighing up a limit, a pause, or a full stop on play.

How do I shut my account for good?+

Email [email protected] and ask for permanent closure. Support handles it from there and confirms when your access has been switched off. Your chosen limits cannot be lifted by reopening a fresh account under the same details.

Are the same limits available on mobile?+

Yes. Deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion all sit in the account section of the mobile site, in the same place as on a desktop. Log in on your phone and open your profile to reach them.

Can a limit go up once it is set?+

Your account section holds the limit you chose, and any change you make there replaces it. Limits belong before play, not after a losing run, so set the figure you can comfortably spend and leave it alone.

Does self-exclusion finish early if I ask?+

No. A self-exclusion runs for the whole period you picked, and the account stays blocked until that period ends. Choose a length you can live with, because neither support nor a change of mind will shorten it.

Why must I be 18 to play here?+

Playing at Pistolo Casino is for adults of 18 and over. Age is checked as part of verification, and an account is only activated once identity and age are confirmed. It keeps the site to the audience it is licensed for.

Will self-exclusion here block other casinos too?+

No. New Zealand has no national self-exclusion register, so a self-exclusion you set with us covers this casino account only. If you want other sites closed to you as well, arrange that separately with each of them.