The moment your withdrawal waits

Send your documents to Pistolo Casino and get verified

Every licensed casino has to confirm who you are, and ours takes up to 34 hours from a complete upload.

Start verification

Licensed & auditedALSI-503252 license from Anjouan Offshore Finance Authority, independently audited by GLI

Know what is coming

What do I need to know about verification?

Most players worry the check is a stall tactic, and these six lines show exactly who runs it.

Who checks

Pistolo Casino LLC

License under which

Anjouan Offshore Finance Authority, ALSI-503252

How long

34 hours

Mandatory at

before the first withdrawal

Questions to

[email protected]

Minimum age

18+

The evening you send it

Before you upload, after you are cleared

We ask for the same three papers from everyone, so a clean set moves through quickly.

Lay it flat, no glare

Photograph your proof of identity on a plain surface in daylight, with all four corners inside the frame and no glare across the print.

Which address counts?

Use a bill or bank letter from the last three months showing your name and home address; a phone bill screenshot usually fails for blur.

Keep the card safer

Send a photo of the payment card you used, with the middle digits covered, so only your name, the bank and the last four digits show.

One review window

Once all three files land together, the team reviews them within 34 hours and e-mails you if anything needs resending.

Fewer delays, straight payout

Send these four items in one go

Pistolo Casino keeps the list short, so most New Zealanders clear it in a single upload.

Proof of identity

ConfirmsYour name and date of birth

Must showFull page, all four corners, no finger over the photo

Proof of address

ConfirmsWhere you actually live

Must showFull page, dated within the last three months

Payment card photo

ConfirmsThe card is yours

Must showFirst six and last four digits only, middle covered

The moment it starts

Points where the check starts

At Pistolo Casino the licence sets the pace, so the request lands at a set point, not at random.

A big sum, a closer look

Bigger sums than usual in either direction, whether going in or out, get a second look. Identity and address papers are asked for so the licence is met before money moves.

Money out, check done

Cashing out for the first time is where the licence requires a completed check. Proof of identity, proof of address and a photo of the payment card are asked for together.

Do I look too young?

Anyone looking under 18 gets a date of birth confirmed before play continues. A photo identity document with your date showing is what gets asked for.

My name does not line up

Mismatched details stall everything, so the file is checked against your account. A fresh copy of the document that holds the correct name or address is asked for.

Where the money comes from

Licence ALSI-503252, issued by the Anjouan Offshore Finance Authority, obliges Pistolo Casino LLC to ask where money set aside for play came from. Nothing here points at you: the same five questions reach every player who crosses the line the rules draw.

At times the team asks for one of these rather than the usual three:

Recent bank statement
Payslips from your employer
A sale or contract note
Benefit or pension letter
Savings account summary

Small faults that send a file back

Details that do not line up. Spelling or wording that differs from your account profile makes the document look like someone else's, so the copy cannot be tied to you. Match the spelling in your profile exactly Use the paper that carries the correct detail

Too blurry to read. Glare, shadow or an edge of the paper missing can hide the photo, the number or the expiry, and nothing readable means nothing confirmed. Lay the paper flat in even daylight Fit all four corners in the frame

Edited file, refused file. Any change to the file itself, from a trim at the edges upwards, removes trust in the whole copy, even where nothing important was hidden. Send the untouched original file Leave every border and corner intact

Check facts

Sort the last doubts before the check

When your upload is in and you want straight answers within a minute.

Are my documents safe with the casino?+

Yes. Everything travels over 256-bit SSL encryption, the same protection your bank uses. Our systems are tested by Gaming Laboratories International (GLI), and only the team handling checks can open your files.

Will you ask for the same papers again later?+

No, not usually. Once your identity and address are on file, that record stands for your account. The only fresh copy we might want is a new card photo if you start paying with a card we have not seen.

When do I have to be verified by?+

At the latest before your first withdrawal leaves. We may ask sooner, at registration or after your first deposit, and a quick reply then keeps the payout line short. Either way, the check runs inside a single account.

Can I upload the papers from my phone?+

Yes. The camera on your phone handles identity and address copies well in daylight, with the page flat and shadows gone. Save the card photo for a screen or desk if your hand shakes.

What happens if my name has changed?+

Send both copies: the paper with your old name and the one showing the new one, such as a marriage certificate. We compare them, update your record, and the account carries your current name from then on.